Privacy Policy

Last updated: July 2, 2026

Listline ("we", "us", or "our") operates listline.io. This policy explains what information we collect, how we use it, and your rights regarding that information.

Information We Collect

From real estate agents (subscribers):

• Name, email address, and phone number at signup
• Payment information processed by Stripe (we do not store card numbers)
• Google OAuth tokens or Apple/iCloud calendar credentials to enable showing bookings
• Listing details you enter (address, price, property features)

From callers (buyers/prospects):

• Phone number (caller ID)
• Name and phone number if provided during the call
• Full transcript of the call including all spoken content
• Call outcome (showing booked or not)

Call Recording and AI Transcription

Calls to Listline-powered listing numbers are handled by an AI voice agent. Calls may be transcribed and stored. Callers are notified at the start of each call that they are speaking with an AI assistant. By continuing the call, callers consent to transcription.

Transcripts are stored securely and are accessible only to the listing agent. We do not sell or share transcripts with third parties except as described below.

How We Use Your Information

• To operate the AI phone agent and answer calls on your behalf
• To book showings on your Google/Apple Calendar
• To send SMS notifications to agents and callers via Twilio
• To process subscription payments via Stripe
• To recognize returning callers and personalize greetings
• To provide you with call summaries and showing calendars in your dashboard

Third-Party Services

We use the following third-party services that may process your data:

• Twilio — phone number provisioning, voice calls, and SMS messaging
• Deepgram — AI-powered speech-to-text transcription and text-to-speech
• Anthropic — AI conversation engine (Claude) that powers the voice agent
• Google — Calendar integration for booking showings
• Stripe — subscription billing and payment processing

Each of these providers has their own privacy policy governing how they handle data.

Data Retention

Call transcripts and showing records are retained as long as the associated listing exists. When a listing is deleted, all associated call transcripts and records are permanently deleted. Agent account data is retained until the account is closed.

Data Security

We use industry-standard security practices including HTTPS, signed session cookies, and restricted database access. However, no method of transmission over the internet is 100% secure.

Your Rights (CCPA / GDPR)

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request deletion of your personal data
• Opt out of certain data processing

To exercise these rights, contact us at hello@listline.io.

Contact

Questions about this policy? Contact us.